1. Introducing Information Systems Project Management
                              What is an information system?
 
 
                              What is project management?
 
 
                              Why ‘information systems’ project management?
 
 
                              Project management in modern organizations
 
 
                              Principles, techniques and tools
 
 
                              Information systems project life cycle
 
 
                              Project management and ethics
 
 
                              Text content and objectives
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 1: Codes of Behavior
 
 
 
2. Aligning the Information Systems Project with Organizational Goals
                              Project management portfolio
 
 
                              Setting priorities for project management
 
 
                              What is a strategic plan?
 
 
                              A strategic plan and information systems project management
 
 
                              Organizational mission, goals and objectives
 
 
                              Project proposal and management support
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 2: IT Failure in Australia
 
 
 
3. Using an Information Systems Development Methodology
                              What is an information systems development methodology?
 
 
                              Structured systems analysis and design method (SSADM)
 
 
                              Dynamic systems development method (DSDM)
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 3: Do IS and IT matter? Whose side are you on?
 
 
 
4. Defining Project Scope
                              Work breakdown structure as a management tool
 
 
                              Work breakdown structure approach
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 4: Hendrich Electronics Incorporated
 
 
 
5. Estimating Project Costs and Benefits
                              Estimating costs and benefits
 
 
                              Estimating software development costs
 
 
                              Group decision support systems
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 5: Customer Relationship Management at MedicalCo
 
 
 
6. Managing Information Systems Project Time and Resources
                              Estimating activity duration
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 6: An Introduction to Microsoft Project
 
 
 
7. Leading Information Systems Projects
                              Essential skills and qualities of effective project managers
 
 
                              Careers in project management
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 7: NGC Natural Gas Company
 
 
 
8. Developing the Project Plan
                              Purpose of a project plan
 
 
                              Planning and project success
 
 
                              Projects in controlled environments (PRINCE)
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 8: London Ambulance – From Failure to Success
 
 
 
9. Forming the Project Team
                              Team as a core of activity
 
 
                              Team and project execution
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 9: The Sarbanes-Oxley Act
 
 
 
10. Assessing Project Risk
                              Sources of information systems project risk
 
 
                              Identifying information systems project risks
 
 
                              Evaluating information systems project risks
 
 
                              Responding to project risks
 
 
                              Implementing responses to risks
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 10: How to Transform a Failing Project
 
 
 
11. Outsourcing and Offshoring Information Systems Projects
                              Outsourcing IS activities
 
 
                              Risks in offshore outsourcing activities
 
 
                              Opportunities and challenges
 
 
                              The management of offshore information systems projects
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 11: Beltech Incorporated
 
 
 
12. Ensuring Project Quality
                              International quality standards
 
 
                              Capability maturity model (CMM)
 
 
                              Quality control techniques
 
 
                              Statistical quality control
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 12: IT project management at A-Bank (Part 1) - Implementation
 
 
 
13. Measuring Project Success
                              Evaluating information systems: A broader view
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 13: IT project management at A-Bank (Part 2) - Evaluation
 
 
 
14. Closing the Project
                              Information systems project audit
 
 
                              Interview with a project manager
 
 
                              Appendix to Chapter 14: Reflections on IT project management